Refund policy

Return & Refund Policy

At Chandrella, we want you to love your purchase! If you’re not completely satisfied, please review our policy below.

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Returns

We accept returns within 14 days of delivery for most non-personalized items.
To be eligible for a return:
• Items must be unused, in their original packaging, and in new condition.
• Personalized or custom-made items — including those with customer-selected text, colors, patterns, or design options — cannot be returned or exchanged unless there is a verified shop error. Proof of error must be provided via photos.
• Proof of any error or damage (including clear photos) is required before a return is approved.

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Damaged or Defective Items

If your order arrives damaged or defective, please email chandrellaco@gmail.com within 14 days of delivery and include:
• Your order number
• Photos showing the issue
• A brief description of the problem

Once approved, you’ll receive return instructions. A replacement or refund will be issued after the returned item is received and inspected.

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Restocking & Shipping Fees

• Returns (not due to defect or shop error) are subject to a 10% restocking fee.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Returned items must be securely packaged to prevent damage in transit.

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Refund or Store Credit

Customers may choose between:
• A refund to the original payment method, or
• A store credit valued at 10% more than the refund amount (as a thank-you for your patience).

Refunds and credits are issued within 5–7 business days after the return is received and inspected.